Return policy

At Kemmah we are committed to customer satisfaction. We carry high quality products which are inspected before we personalized them for our customers. We guarantee our personalized products to be free of manufacturing errors or
product defects. 

Damages and issues

If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund.  

Personalized items cannot be accepted for return, unless there is a manufacturing error or product defect.

Exceptions / non-returnable items

We are not able to accept cancellations or changes to orders after 30 minutes  they are placing them, as they immediately are sent into production. 

NOTE:  Kemmah.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content, material or copyrighst.

All refunds and exchanges must be made within 30 days of receipt. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We understand that everyone makes mistakes (including us!) Please review your personalization information before submitting your order. Check spelling, dates and names extremely carefully. You are welcome to email us at customer.service@kemmah.com if you have questions about personalization, before placing your order.

Exceptions / non-returnable items
We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the product qualifies for refund. If if qualifies, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order. If we miss our guarantee we will refund your shipping & handling fees after we confirm that your package has not arrived on time. 

No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect Kemmah.com or any of our carriers..   Thank you for understanding.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Returns

To start a return, you can contact us at customer.service@kemmah.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at "mailto:customer.service@kemmah.com"